Frequently Asked Questions

The Pool and Spa handbook will be shipped via USPS as soon as you enroll. It will arrive in a few days. Be sure to use you actual address when enrolling to insure the book arrive at you’re the proper location. Before starting the course a best practice is to read through the Pool and spa operator handbook to become with the layout and how to use during your online work.

We accept credit cards and checks. Follow the instructions on the registration page. If your organization requires a PO # please include that.

Yes – nearly every state and county health department accepts the PHTA CPO program and certification, whether obtained online or in-person. When you sign up for a class, we confirm your location and verify compliance at the time of enrollment.

In Delaware, Idaho, Iowa, Nebraska, and Wyoming, your county health department may require you to train and/or test in person, not online. If you operate in one of these states, please call our office for specific guidance on selecting an appropriate class. If you operate in Florida, Montana, or South Carolina, please list that as your mailing address, and we’ll ensure you receive state-appropriate materials.

It is the responsibility of all students to attend their scheduled class and complete all corresponding coursework. Refunds are not provided for missed or skipped classes.

If you review the textbook, pay attention in class, and complete the first day’s homework, you should pass the open book/open note exam. However, a re-take can be scheduled for $60.00 if needed.

Cancellations made more than five business days in advance are entitled to a full refund, less a $150 materials fee.

Yes. Discounts of 10% are available if you enroll more than five individuals. To enroll a team, please call us at 248 766 8602.

You may transfer your registration to a future course for no additional fee as long as this request is made five business days in advance of your course. If you need to change your course less than five business days in advance, or if you need to make changes multiple times,  you may do so for a $60.00 change fee. 

Yes, you may transfer your registration to a new participant, provided the request is made five business days in advance of your course and the new course is a 2-day traditional class. Substitute participants cannot transfer to 1-Day Fusion courses without incurring additional fees.